Legal
Refund Policy
We want organisations to be confident when choosing PPE Flo. This policy explains the 30-day refund period for subscription purchases.
Last updated: 19 September 2026
1. Our 30-day money-back guarantee
David Yeboah, trading as PPE Flo, offers a 30-day money-back guarantee. If you are not satisfied with a subscription purchase, you may request a full refund within 30 days of the order date. This applies to the initial purchase of a paid subscription and does not limit any statutory rights available to you.
2. How to request a refund
Payments and refunds are handled by our Merchant of Record, Paddle. To request a refund, visit paddle.net and provide the email address and order details used at checkout. You may also contact us through the support channel in PPE Flo, and we will help direct your request.
3. Processing
Approved refunds are returned by Paddle to the original payment method. Processing times can vary by bank or card provider. Taxes and currency conversion are handled in accordance with Paddle's buyer terms and applicable law.
4. Cancellation and access
Cancelling stops future renewal but is separate from requesting a refund. Unless a refund or applicable law requires earlier termination, access normally continues until the end of the paid billing period. If a purchase is refunded, paid access may end when the refund is processed. Export any records you need before access ends.
5. Statutory rights
Nothing in this policy excludes or restricts rights that cannot lawfully be excluded. If the service is faulty, misdescribed or not supplied with reasonable care and skill, you may have additional remedies under applicable consumer law.